Return and Refund Policy
Essential Details:
- Return Window: You may request a return within 30 days after delivery
- Restocking Fees: No restocking charges apply
- Refund Timeline: Processed within 7 business days after approval
- Return Shipping: The cost of return shipping is paid by the customer
- This policy should be read together with our Terms of Service.
Returns
If you wish to return an item, you have a 30-day period starting from the day your order was delivered. To initiate a return, contact us at support@bidnamic.store. Items must be sent back unused, unworn, and in the same condition as received, including original packaging and tags. Requests made after the 30-day period will not be approved.
How to Return
- Get in touch first: Email us with your order details and reason for the return. Unapproved returns may not be accepted.
- Wait for instructions: Once your request is reviewed, we will provide the next steps.
- Prepare the item: Pack the product properly to avoid any damage during transit.
- Shipping costs: Return shipping is not covered by us.
Refunds
Once your return arrives and is checked, we will issue your refund using the original payment method. This is completed within 7 business days. No restocking fees are deducted.
Exchanges
If you would like a different item instead, email us at support@bidnamic.store with the details of what you need. We will guide you through the exchange process.
Order Cancellation
If you need to cancel an order, please reach out to us as soon as possible at support@bidnamic.store. Cancellations can usually be completed before the order enters the preparation stage. Once processing has started, cancellation may no longer be possible.
Wrong or Damaged Deliveries
If your order arrives with an issue, such as damage or the wrong item, please take clear photos and send them to support@bidnamic.store. We will review your request and arrange a suitable resolution without unnecessary delay.
Customer Support Hours:
Monday to Friday: 9:00 to 16:00 GMT
Email: support@bidnamic.store
Phone: +447537126276
Store Name: Bidnamic Store
Business Address:
89 Blue Hill Cres
Leeds LS12 4NT
United Kingdom
Warehouse Address
Vejražkova 1116/15
150 00 Prague
Czech Republic