{"product_id":"orderprotect","title":"OrderProtect","description":"\u003cp\u003eAdd order protect to your order to ensure the contents arrive undamaged and protect yourself against loss and theft.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat we consider lost:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA shipment marked unfulfilled or delivered that has not yet been received. Please allow up to 7 business days for your order to be delivered.\u003c\/li\u003e\n\u003cli\u003eYour tracking has not updated for 2 weeks from the ship date.\u003c\/li\u003e\n\u003cli\u003eIf your package has had no scans or evidence that it is moving to you for more than 5 days, please contact us to report it. We will investigate the delay to determine if it is truly lost or if it is simply taking longer due to unusual circumstances such as high-volume shipping season or natural disaster.\u003c\/li\u003e\n\u003cli\u003eIf the item is lost, the package protection will cover a replacement or refund. You have 30 days from the last tracking scan to report the problem for the package to be protected.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat we consider stolen:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou, or someone you know, saw a person take your package after the package was delivered. In addition to reaching out to our customer service team, we encourage reporting all thefts to your local authorities.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat we consider damaged:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eItems arrived damaged in transit.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eSome of your order is missing due to the package opening in transit. Please email us immediately if your items arrived damaged or if something is missing from your order. Make sure to include photos of the tampered items.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is not covered:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eShipping or processing delays\u003c\/li\u003e\n\u003cli\u003eMissing packages or fees incurred if an incorrect address is provided.\u003c\/li\u003e\n\u003cli\u003eOrders stuck in customs - We are not responsible for custom delays or fees.\u003c\/li\u003e\n\u003cli\u003eItems returned to us that are not in a resalable condition.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eOur policy for orders without order protect:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you opt out of ‘PROTECT YOUR ORDER’, your package will not be covered for loss or theft beyond the standard protection provided by the carrier. You may contact the carrier to make a report. We will help you in anyway we can to recover your loss. Do not hesitate to contact us for help in the process. \u003cbr\u003e\u003cbr\u003eTo receive a replacement item or refund, please email us at hello@hexxee.com using the template below and our team will get back to you within business hours:\u003c\/p\u003e\n\u003cp\u003eOrder #\u003cbr\u003eDescription of issue\u003cbr\u003ePhotos of damaged products\/ package if applicable\u003cbr\u003eContact information\u003cbr\u003eProtect your order is non refundable.\u003c\/p\u003e\n\u003cp\u003e Click \u003ca href=\"https:\/\/www.hexxee.com\/pages\/protect-your-order\" data-mce-fragment=\"1\" target=\"_blank\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003ehere\u003c\/strong\u003e\u003c\/a\u003e for more info.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"HEXXEE","offers":[{"title":"ORDERPROTECT1","offer_id":56430210875656,"sku":"ORDERPROTECT1","price":0.95,"currency_code":"GBP","in_stock":true},{"title":"ORDERPROTECT2","offer_id":56430210908424,"sku":"ORDERPROTECT2","price":1.95,"currency_code":"GBP","in_stock":true},{"title":"ORDERPROTECT3","offer_id":56430210941192,"sku":"ORDERPROTECT3","price":2.95,"currency_code":"GBP","in_stock":true},{"title":"ORDERPROTECT4","offer_id":56430210973960,"sku":"ORDERPROTECT4","price":3.95,"currency_code":"GBP","in_stock":true},{"title":"ORDERPROTECT5","offer_id":56430211006728,"sku":"ORDERPROTECT5","price":4.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0982\/9043\/4312\/files\/OrderProtect_ce9f5355-8bd6-432d-9db4-860c65f57fd3.png?v=1775736435","url":"https:\/\/bidnamic.store\/products\/orderprotect","provider":"Bidnamic Store","version":"1.0","type":"link"}